Return Policy
Thank you for ordering the no!no!. Our products carry a 30-day money back guarantee the length and terms depend on the product (see below for terms).
Product |
Money Back Guarantee |
no!no! Hair |
60-day money back (purchase price ex p&p;) |
no!no! Skin |
30-day money back (purchase price ex p&p;) |
If you are not completely satisfied with the product and are within the guarantee time frame, we ask that you contact our customer service number 0844 571 8289 to obtain a Return Mechandise Authorisation (RMA) number. When we receive your return, we will then issue you a full product price refund.
Our customer service agents and product technicians will help resolve any questions you may have and help ensure you're receiving optimal results from your no!no!® unit. Please note that we CANNOT issue refunds for orders that are returned without an RMA or are returned after the Return Policy Period has expired. Your money back guarantee begins the day that you receive the delivery. Please keep all receipts and delivery notices on file. Any orders that are returned after the money back guarantee period will not be returned to you, unless you ask, and agree to pay a £10.00 re-shipment fee.
Return Delivery Method and Refunds
Refunds on no!no!® orders cannot be issued without a Return Material Authorisation number (called an RMA number) AND without returning ALL of the products from your no!no!® order. Please be sure to include ALL of the items in your return, even if opened. Please send your product order back to us by post and obtain a proof of posting. Upon receipt of the items, we will issue a full product price refund. If you gave us your email address, please allow up to two invoice cycles for the refund to appear on your credit card statement.
Product Questions and/or Concerns
If you are returning your no!no!® product because of allergic reactions or any skin sensitivities, or for any other reason, please call our Customer service Department first at 0844 571 8289. Our professional customer care agents can assist you with many of your no!no!® product enquiries and can provide you with the required return material (RMA) instructions.